Hospitality workers report surge in mental health issues

Hospitality workers from across the industry have reported an unprecedented rise in mental health struggles, according to a recent survey conducted by UK charity Hospitality Action. 

The survey, which took place in June, revealed a significant increase in the proportion of hospitality workers reporting mental health problems in their careers, rising from just over half (56%) in 2018, 64% in 2020, to more than three-quarters (76%) in 2024. 

Over two-thirds (69%) said they have experienced mental health challenges in the last five years since the Coronavirus pandemic and cost of living crisis, with half (49%) stating the same for the last two years alone. 

When asked to identify the top three challenges they were personally likely to face in the next 12 months, managing a good work/life balance (60%) was cited as the primary issue, closely followed by mental health (44%) and finances (42%). The correlation between deteriorating finances, poor mental health and workplace pressure was borne out by the surge in calls the charity has experienced to its helplines over recent months. 

When considering the main challenges facing their workplace generally, respondents thought work/life balance (45%), high expectations/workload (43%) and long hours (40%) were the issues most likely to impact organisational wellbeing.

Divided opinion

A key concern for employers should be how opinion is divided regarding whether hospitality businesses adequately support employee wellbeing. While two-thirds of respondents believe their employer creates an environment where their mental health can be openly discussed, and that they have a good work/life balance (62% agree), more than a third (38%) of employees don't feel either is true. This 'lost third' tends to be in more operational roles and is generally among the less experienced team members.

Just over half (52%) of respondents say they would be comfortable discussing their mental health with their employer. However, two-thirds (65%) stated that they would be reticent to vocalise a mental health challenge due to fears it could negatively impact their career progression.

Encouragingly, 85% of respondents feel they can recognise the signs to look out for if a colleague is struggling and 79% would start a conversation.

In response to the findings, the charity is urging the industry to review its mental health and wellbeing provisions to substantially enhance protocols and initiatives to better support employees, and nurture an environment in which it is safe to voice concerns without fear. 

Hospitality Action chief executive Mark Lewis comments: "Despite significant progress in recent years reducing the stigma associated with mental health and wellbeing, it is evident we still have a long way to go. Employers must take the lead by creating a work environment that prioritises a balanced work/life dynamic and which encourages open, honest discussions without fear of repercussions."

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